Client service is at the heart of our strategy

Who are we?

Find out what makes us stand out from the rest

We work hard to be a truly client-focused law firm. This means understanding the unique needs and challenges of each market sector and providing a service that’s tailored to the particular concerns and requirements of each client. 

A strategy for clients

Our strategy is founded on a basic principle: success in our business will come through the consistent delivery of quality, value and service to our clients.  It’s not a strategy about being the biggest or having the widest range of services, it’s about doing what we do consistently well. Find out more about our strategy and how we measure success here. 

Client-based solutions

Anyone can claim to be truly client focused.  At CMS Cameron McKenna we’ve launched one of the legal sector’s most comprehensive client feedback programmes to measure just how focused we are.  Find out about our client feedback programme and our approach to client service  here.

Services where you need them

We’re an international organisation with market leading businesses throughout Central and Eastern Europe. Find out more about where we’re based here. We’re also founding members of the CMS association of major independent European law firms.  Membership of CMS allows us to offer our clients access to the same high level of service and attention throughout Western Europe.  Find out more about CMS  here.

A significant track record

Our track record of advising on a wide range of transactions and issues, coupled with our insight developed through many long-term relationships throughout the business world, means that our clients benefit from working with a team that really understands their issues and concerns. Learn more about our successes and our progress in re-engineering our business to deliver consistent quality, value and service by downloading our Making the Difference report. 

In November 2006 we published a report, entitled Why don't law firms listen? which laid out the results of our client feedback programme, and called on the legal industry to respond to the persistent shortfall between a client's expectations and the actual service level they receive from their legal advisers. In November 2007, we published a second client feedback report ‘How much? Over priced, over paid and over budget?’.  This report tackles the often vexed issues of pricing, project management and multi-jurisdictional service.

It’s all about our people

We’ve placed how we organise, coach and develop our people at the very heart of our strategy. In short, our people are key to our success. We believe that taking care of our people and investing in their development, helps us deliver the very best legal advice. Find out more about our approach to managing people  here.

Corporate social responsibility

We recognise that as a major business our activities can have an impact upon the wider community and the environment, either directly or indirectly.  As a result, we seek to operate responsibly with: our clients, our people, the community, the environment , our suppliers. Find out more about our approach to CSR  here.

"CMS Cameron McKenna is on target. When you want it, the firm delivers."

clients have their say...